HRCI / SHRM 10 Hour Online Recertification Training Suite

SKU: 506

(AB 1825) Preventing and Managing Sexual Harassment in the Workplace: A Guide for Supervisors in California

The 6 courses in this suite cover a wide range of professional competencies and knowledge necessary for all Human Resource professionals.

Individual HRCI and SHRM accredited courses are also available, with more to come. Check out our online catalog.


Each course is between 60 and 210 minutes.

HRCI logo This program has been approved for 10 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.  For more information about certification or recertification, visit the HR Certification Institute homepage at

(The use of this seal is not an endorsement by the HR Certification Institute of the quality of this program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.)

The Human Equation is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 10 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

If you're not completely satisfied with the quality of our courses, we will refund your money - guaranteed. Click here for details

HRCI / SHRM 10 Hour Online Recertification Training Suite

Topics Covered

  1. Communications in Culturally Diverse Workplaces
    • Cultural Values that Shape Workplace Behavior
    • Hierarchical v. Flat Organizational Structure
    • Task Orientation v. Relationship Orientation
    • Nonverbal Communication: Oculesics, Haptics, and Proxemics
  2. Interpersonal Communication
    • Fundamentals of Interpersonal Communication
    • Avoiding and Defusing Arguments
    • Adopting SOFTENING Techniques
    • Using Proactive and Reactive Modes
  3. Communicating Negative Messages
    • General Guidelines and Legal Pitfalls
    • Buffering and Explaining Bad News
    • The Indirect Method
    • Delivering Bad News to Employees, Job Applicants and Customers
  4. Workplace Communication Skills
    • Conditions Affecting Workplace Communications
    • The Five-Step Communication Process
    • Recognizing and Overcoming Barriers
    • Oral and Written Communications
    • Downward, Upward, and Horizontal Information Flows
  5. Communicating with Teams
    • Benefits of Teamwork
    • The Phases of Team Development
    • Conflict and Groupthink
    • Listening Skills
    • Nonverbal Communication
  6. Creating a Winning Workforce: Becoming an Effective Manager
    • Becoming an Effective Manager
    • Developing Employees
    • Motivating Employees
    • Delegating Effectively
    • Getting Results