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FAQ

Welcome to our Frequently Asked Questions. You can use this page to learn about our products and services, resolve technical issues, and/or purchase a course. If you need more information, email us at or call us at (800) 521-9667.

Product and Sales Information
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  • How can I purchase training?
    Purchasers of enterprise-wide training should contact our sales department at 1-800-521-9667.

    To purchase individual courses, click on the tab that will allow you to Browse All Courses or select a Category to narrow your choices click Add to Cart and enter the quantity you wish to purchase to the cart in the column on the right hand side of the page. When you have made all of your selections, click Checkout Now.

    You can now review your purchase, make changes, and enter a discount code during Checkout.

    Supply the requested information and click Continue.

    On the next page, select the payment method and supply the required information to complete your purchase.

    For security reasons, we do not retain your credit card number, so you will need to enter it each time you make a purchase.

    To access your training once you are signed in, go to the My Training menu option and select My Courses. Simply click on a course title to launch the course.

  • How are courses sold -- individually or in large quantities / packages?
    All courses are available for individual purchase. Groups of individual courses may be purchased as a suite, such as the PHR/SPHR Recertification Suite. Organizations seeking enterprise-wide training may purchase one or more courses in bundles. Volume discounts are automatically computed during checkout.

  • How do I sign in to take a course?
    To access your courses go to: http://lms.thehumanequation.com Your username is the email you used when purchasing courses. You also created the password when purchasing courses.

    To access your online store account and order information/history, go to http://store.thehumanequation.com. Use the password that you created during the checkout process.

  • What if I cannot remember my username and password?
    Your username is the email you used when purchasing your courses. If you cannot remember your username please contact us and we will provide it for you. If you have forgotten your password you can reset it here: http://lms.thehumanequation.com/_custom/forgotpw.aspx

  • What payment options do you offer?
    If you are purchasing for an enterprise, half the invoice amount is due when the contract is signed; the remaining half must be paid before training is activated. Additional enterprise courses are invoiced in minimum bundles of 10 and placed in the training administrator's pool for assignment.

    When purchasing directly from the shopping cart, you may use any of the payment options listed. If you choose to pay by check, your training will become available once we receive payment. You will be notified via email.

  • What discounts are available?
    Automatic quantity discounts are available when purchasing through the shopping cart. The automatic discounts will not apply if an additional coupon is used. Discounts are as follows:
    3-10 11-25 26-50 51-100
    10% 15% 20% 25%

    Monthly discounts are available by subscribing to our newsletters and mailings.

    We will match or beat a competitor's price. Contact our sales department for more information.

  • How much time do I have to complete a course?
    Typically, once a course is assigned, you will have access to the materials for one year. After one year, the course will expire, and you will no longer be able to access it. If you do complete a course within one year, you will have a total of one year, and then an additional 100 days, to access the course.

  • I have over 250 employees that I need to train but don't have the time to set them up in the Learning Management System. Can you do it for me?
    Sure! We gladly help our enterprise clients set up their training for an administrative fee of $5 per user. Send us the following data in an Excel spreadsheet: each employee's first name, last name, email address, and user designation (employee or manager).

    Designated Training Administrators can perform the setup on their own.

  • Can I get an extension for unused courses?
    Unused courses can be reassigned for a specified renewal term for a 25% administrative fee.

  • What continuing education credits do your courses provide?
    The Human Equation, designated an Approved Provider by the HR Certification Institute, offers courses that provide PHR/SPHR/GPHR Certification and Recertification credits. Many of our courses also qualify for Continuing Legal Education credits in Florida and Georgia.

  • How do I earn PHR/SPHR recertification credits?
    All of our HR courses are certified for PHR/SPHR/GPHR Recertification credits. Each time you complete a course, you earn a certain number of credits, based on the length of the course and specified in each course description. View the total number of credits you have earned by going to the My Training menu option and selecting My Courses. Then click on the Completed tab and scroll down to see the Total Recertification Credits earned.

    After you complete a course, you will get a Certificate of Completion that includes the total credits earned for that course.

  • Can I earn additional HR Certification Institute credits for taking a course multiple times?
    Possibly, if the course has been updated. Our tracking system can help you determine if you are eligible to earn HR Certification Institute credits on new editions of our courses. If your certificate does not display the exact edition of the course you completed, then you are likely eligible to take the course again for additional HR Certification Institute credits.

    Email or call us if you need help identifying previous editions taken to determine your eligibility.

  • Can courses be customized to meet my specific needs?
    Absolutely. Supply us with your original content, and we can upload it into our courseware. Changes in content, animations, and programming are based on a standard hourly rate. Policies, forms, and documents included in the course can also be customized.

    We can also develop an original course for your organization by calling us at 1-800-521-9667.

    The Human Equation's Desktop Course Builder permits you to author, design, and publish your learning materials with ease, without any prior programming skills. With less than an hour's training, you can convert pages of text to a learning and communications interface that embodies the best instructional design standards. For more information, please contact us at 1-800-521-9667to discuss your options.



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Technical Troubleshooting
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  • What do I need to take one of your online courses through the Learning Management System, InSite?
    The system requirements include:
    • Windows Operating System (XP/ Vista/ 7 / 8) or Macintosh (OSX - Tiger or higher)
    • Sound card with speakers or headphones (optional)
    • Mouse or other pointing device
    • Reasonably fast internet connection (500 Kilobit per second or higher. Cable modem, DSL, T1, MetroE, 3G, 4G, etc, are all very fast for our courses)
    • Cookies and Javascript enabled
    • Internet Explorer version 8.0 or higher (recommended)
    • Firefox 10.0 or higher
    • Adobe Acrobat Reader 8.0 or higher (This is necessary to view all forms and documents)
    • Adobe Flash version 10 or higher plug-in
    View a complete list of course and learning management features.

  • Where do I go if I want to change my personal data (i.e. name, address, username and password)?
    Login to your account at http://store.thehumanequation.com. Under the Account Setting section choose the Update Email Address or Password option. Your current information will be displayed. Make any desired changes and select Save Changes when you are finished.

  • How can I make sure that I can access the course on my computer?
    First, check that you have a Flash plug-in installed on your computer (Flash Player is a cross-platform browser plug-in that enables Web users to view and interact with SWF content). Then be sure to disable any popup blockers on your system. If your computer has a highly restrictive firewall, you may also need to adjust it. Check out the System Requirements listed above.

    If you are accessing enterprise-distributed training, your organization's network administrator may be able to help you.

  • Can I return to a course if I don't complete it?
    Our Learning Management System tracks the course you are taking and bookmarks your place. If you exit the course before completing it, the next time you sign in, the course will automatically open to the place where you left off during your last session.

  • Can I return to different sections of the course in a single session?
    Use the Table of Contents and click on the chapter or section you want to return to. You can also use the Back button to return to a previous page.

  • Can I review a course if I have already completed it?
    After signing in to your account, go to the My Training menu option and select My Courses. Click on the Completed tab and click on the course you wish to review.

  • Will I get a certificate when I complete a course?
    When you have successfully completed a course, you will receive a Certificate of Completion, which will pop up at the end of the course. To access the certificate at a later date, sign in to your account, go to the My Training menu option, and select My Courses. Click on the Completed tab to access your completed training, select View Details, and open your certificate again. You can print the certificate from any location at any time.

  • I forgot to print my Certificate of Completion. Can I return to the course to get it?
    To access a certificate after completing a course, sign in to your account, go to the My Training menu option, and select My Courses. Next, click on the Completed tab. to access your completed training. Select View All under Details, and open your certificate again. You can print your certificate from any location at any time.

  • After I've assigned training to my employees, how can I track their progress?
    Designated training administrators should have access to their employees' information in the Learning Management System, InSite. There are two main ways for you to view this information.

    To view information on select employees, choose the Administration menu option. Select User Hierarchy, which opens a tree that can be expanded to display employee names. Right click on the names of the employees whose information you wish to view. You will then be presented with a contextual menu, offering various pieces of information from each employee's profile, including the status of completed courses.

    To view information on a large group of employees: choose the Administration menu option and select Reports. You can run several different reports, but, to ascertain employees' course completion records, select the option for Student Progress Report. You must then choose an entity to make a report, which means that you must select one of the following options:

    Company: Select List All Companies and then choose the company name. Group: Select List All Groups and then choose a group name. Manager: Select List All Managers and then choose a manager name. User: Select List All Users and then choose a user name. This report will only show information on a single user.

    Certain administrators who have been designated as tracking managers will also receive an email when an employee is approaching a completion deadline.

  • Can I assign a former employee's unused training to another employee?
    As long as the former employee did not begin the course and as long as the course has not yet expired, a training administrator can "unassign" the course from the former employee and assign it to a current employee.

    Under the menu option Administration, select User Hierarchy. A tree should appear that can be expanded to display employee names. Right click on the name of the employee whose training you wish to unassign. You will be presented with a contextual menu with various options, including Unassign Courses. When you choose this option, the course(s) you select will go back into the training administrator's course pool for reassignment to another employee.

  • Where can I get more help?
    To receive assistance, you can call 1-800-521-9667 or 954-382-0030 during business hours (8:00 am - 4:30 pm EST) or send an e-mail to .



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