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Communication: Understanding Team Dynamics, Online Training Format

SKU: 407
$9.50

Communication: Understanding Team DynamicsIn today's business environment, in which direct, vertical chains of command have been replaced by team-based management and organizational hierarchies have been streamlined and flattened, more and more work is done collaboratively rather than individually. Thus, the ability of business professionals to work and communicate well with others is vital to both individual and organizational success.

This course teaches professionals at all levels in the workplace how to improve listening skills, communicate and collaborate with colleagues, correctly interpret nonverbal communication from others, and communicate effectively at meetings. The process of effective communication among work teams is explained clearly, and strategies for strengthening communication throughout organizations are taught.

TARGET AUDIENCE
Business Professionals

TIME TO COMPLETE
60 minutes

PURPOSE
To teach business professionals how to communicate successfully in a team-based work environment.

LEARNING OBJECTIVES
After completing this course, the learner will be able to:

  • identify the reasons why effective teamwork has become so important in today's workplace;
  • recognize the four stages of team development and the activities that occur within each stage;
  • define the types of conflict team members are prone to, identify the sources of such conflict, and manage and even benefit from conflict;
  • identify and practice the habits of successful work teams;
  • list and apply techniques for organizing effective team-based presentations;
  • identify and practice proper listening skills that improve communications among team members;
  • interpret nonverbal communication signals; and
  • plan and conduct productive team meetings.



If you're not completely satisfied with the quality of our courses, we will refund your money - guaranteed. Click here for detailsTOPICS COVERED

  1. Benefits of Teamwork within Organizations
  2. The Phases of Team Development
  3. Overcoming Conflict and Groupthink within Teams
  4. Identifying and Emulating Characteristics of Successful Teams
  5. Preparing and Delivering Effective Team Presentations
  6. Improving Listening Skills within Teams
  7. Interpreting Nonverbal Communication
  8. Planning and Conducting Productive Meetings



ACCREDITATION
HRCI logo HR CERTIFICATION INSTITUTE
This program has been approved for 1.00 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, visit the HR Certification Institute homepage at www.hrci.org.

(The use of this seal is not an endorsement by the HR Certification Institute of the quality of this program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.)

SHRM logo SOCIETY FOR HUMAN RESOURCE MANAGEMENT
The Human Equation is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.


Communication: Understanding Team Dynamics

Table of Contents

  • Chapter 1: Instructions
    • Page 1
  • Course Objectives
  • Chapter 2: Introduction
    • Page 2
  • Chapter 3: Building Work Teams
    • Page 3
    • Benefits of Working as a Team
      • Page 4, 5
    • How Work Teams are Developed: Four Phases of Team Development
      • Page 6
    • Forming
      • Page 7
    • Storming
      • Page 8
    • Norming
      • Page 9
    • Performing
      • Page 10, 11
  • Chapter 4: Managing Conflict and Overcoming Groupthink
    • Page 12
    • Cognitive Conflict
      • Page 13
    • Affective Conflict
      • Page 14, 15
    • Avoiding Groupthink
      • Page 16
    • Causes of Groupthink
      • Page 17
    • Signs of Groupthink
      • Page 18
    • Effects of Groupthink
      • Page 19
    • Avoiding Groupthink
      • Page 20, 21, 22, 23, 24
  • Chapter 5: Creating a Successful Team
    • Page 25
    • Characteristics of Successful Teams: Size
      • Page 26
    • Characteristics of Successful Teams: Diversity
      • Page 27, 28
    • Characteristics of Successful Teams: Commitment
      • Page 29
    • Characteristics of Successful Teams: The Ability to Collaborate
      • Page 30
    • Characteristics of Successful Teams: Conflict Resolution
      • Page 31
    • Characteristics of Successful Teams: Shared Leadership
      • Page 32
    • Characteristics of Successful Teams: Humor
      • Page 33
    • Characteristics of Successful Teams: Ongoing Assessment
      • Page 34, 35, 36
  • Chapter 6: Team-Based Presentations
    • Page 37
    • Challenges of Presenting as a Team
      • Page 38
    • Prepare to Work Together
      • Page 39
    • Plan the End Product
      • Page 40
    • Plan the End Product
      • Page 41
    • Collect Information
      • Page 42, 43
    • Organize the Material
      • Page 44
    • Evaluate the Presentation
      • Page 45
    • Rehearse the Presentation
      • Page 46
    • On the Big Day
      • Page 47, 48, 49
  • Chapter 7: Team Listening Skills
    • Page 50
    • Why We’re Poor Listeners
      • Page 51
    • Poor Listening Habits
      • Page 52
    • The Listening Process
      • Page 53
    • Step 1: Perception
      • Page 54
    • Step 2: Interpretation
      • Page 55
    • Step 3: Evaluation
      • Page 56
    • Step 4: Action
      • Page 57, 58
    • Listening to Team Members
      • Page 59
    • Tips for Team Listening
      • Page 60, 61
    • Chapter Review
      • Page 62, 63, 64
  • Chapter 8: Nonverbal Messages
    • The Power of Nonverbal Messages
      • Page 65
    • Recognizing Nonverbal Messages
      • Page 66
    • Nonverbal Cues and Clues
      • Page 67
    • Eye Contact
      • Page 68
    • Facial Expressions
      • Page 69
    • Paralanguage
      • Page 70
    • Posture and Body Movements
      • Page 71, 72
    • Proximity
      • Page 73
    • Appearance
      • Page 74
    • External Elements Influencing Communication: Time
      • Page 75, 76, 77, 78
    • External Elements Influencing Communication: Work Product
      • Page 79
    • Improving Nonverbal Skills
      • Page 80, 81, 82, 83, 84
  • Chapter 9: Conducting Productive Meetings
    • Page 85
    • Establish the Need for and Purpose of the Meeting
      • Page 86
    • Write and Distribute an Agenda
      • Page 87
    • Compose the Guest List
      • Page 88
    • Manage the Meeting
      • Page 89, 90
    • Conclude the Meeting
      • Page 91, 92, 93
  • Chapter 10: Conclusion
    • Page 94
  • Chapter 11: Time to Review
    • Page 95
  • Exam (multiple choice)






Student Benefits

Students and employees who take the Communication: Understanding Team Dynamics course will enjoy:

 Course FeaturesIncludedComments
 
HRCI Recertification Credits
 
1.00 HRCI Recertification Credit(s).
 
SHRM PDC Credits
 
1.00 SHRM PDC Credit(s).
 
CAM Credits
 
0.00 CAM Credit(s).
 
Florida Bar CLE Recertification Credits
 
0.00 Florida Bar CLE Recertification Credit(s).
 
Florida Bar CLE Ethics Recertification Credits
 
0.00 Florida Bar CLE Ethics Recertification Credit(s).
 
State Bar of Georgia CLE Recertification Credits
 
0.00 State Bar of Georgia CLE Recertification Credit(s).
 
State Bar of Georgia CLE Ethics Recertification credits
 
0.00 State Bar of Georgia CLE Ethics Recertification credit(s).
 
FL CE 2-20 Credits
 
0.00 FL CE 2-20 Credit(s).
 
Unlimited 1 Year Access
 
The Human Equation's courses may be accessed and reviewed as many times as you wish even after completion.
 
90 Days Money Back Guarantee
 
The course must not be completed.
 
Friendly and Knowledgeable Customer Service
 
M-F from 8:00am to 4:30pm.
 
Table of Contents
 
Allows you to jump directly to slides and chapters that you have already viewed.
 
Pictures/Illustrations
 
58 pictures/illustrations.
 
Interactive Learning Activities
 
21 interactive learning activities.
 
Audio Narration
 
74 audio narrations.
 
Supporting Documents
 
0 supporting documents.
 
Case laws
 
0 case laws.
 
Definitions
 
9 definitions.
 
Questions and Answers
 
13 questions and answers.
 
Video Clips
 
0 video clips.
 
Practice Quiz
 
0 practice true or false questions and 0 practice multiple choice questions.
 
Scored Exam
 
2 exam true or false questions and 8 exam multiple choice questions.
 
Printable Certificate
 
The certificate contains your name, completion date, and the certification organization's ID which you will need to claim your credit(s).
 
Customizable Settings
 
Adjustable font sizes and sounds.
 
Automatic Bookmarking
 
Simply close the course when you are done and it will reopen on the last visited page on your next session.
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Training Manager Benefits

Managers and supervisors who purchase The Human Equation's courses to train their employees will enjoy:

 Learning Management System FeaturesIncludedComments
 
Convenient User Creation and Management
 
Hierarchy-tree based management
 
Reporting
 
Downloadable spreadsheets.
 
Course Scheduling
 
Customizable start dates and due dates.
 
Automated Email Reminders
 
Due date reminders.
 
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Single or multiple user course assignments.
 
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Enterprise Discounts
 
Significant wholesale discounts available for enterprises.