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Communication Skills for Condominium Association Leaders, Online Training Format

SKU: 339
$9.50

Communication Skills for Condominium Association LeadersThe essence of effective communication is taking full responsibility for making sure that a message is received just as a communicator intends. Yet, despite the fact that individuals communicate virtually all the time, the skills that lead to positive, effective communications are often unknown and frequently not practiced. Leaders of condominium and homeowners’ associations, including Directors, Officers, and Managers, are no exceptions. Virtually all of their work calls for top-notch communication skills as they deal with government agencies, vendors, contractors, maintenance workers, and residents. But, like many others in positions of leadership, their knowledge and expertise can be obscured by poor communication skills.This course teaches the fundamental skills of effective communication, applying them specifically to situations that leaders of condominium and homeowners’ associations are likely to encounter, so that they can better execute their duties and fulfill their responsibilities to those whom they are bound to serve (Discounts are available for Condominium Boards or Property Management Companies by calling us at 1-800-521-9667).

TARGET AUDIENCE
Directors, Officers, and Managers of condominium and homeowners’ associations.

TIME TO COMPLETE
90 minutes

PURPOSE
To instruct Directors, Officers, and Managers of condominium and homeowners’ associations in the interpersonal communication skills necessary to execute the duties of their offices effectively.

LEARNING OBJECTIVES
After completing this course, the learner will be able to:

  • define and apply interpersonal communication models to the condominium association management context;
  • recognize barriers to interpersonal communication and the importance of overcoming them;
  • identify and adopt improved listening skills; and
  • communicate effectively with residents using techniques specifically geared to situations of agreement, doubt, confusion, and conflict.


If you're not completely satisfied with the quality of our courses, we will refund your money - guaranteed. Click here for detailsTOPICS COVERED

  1. Basic Models of Interpersonal Communication
  2. Barriers to Effective Communication and How to Overcome Them
  3. Developing Active Listening Skills
  4. Communicating in Situations of Agreement, Doubt, Questioning, Confusion, and Conflict



FLORIDA REGULATORY COUNCIL OF COMMUNITY ASSOCIATION MANAGERS
This course (approval number: 9626053) has been approved for 1.00 hour of continuing education credit in the areas of HR or ELECTIVES (DISTANCE) by the Regulatory Council of Community Association Managers of the Florida Department of Business and Professional Regulation. For more information about continuing education for Community Association Managers, visit the Council's homepage at www.myfloridalicense.com/dbpr/pro/cam/index.html


Communication Skills for Condominium Association Leaders

Table of Contents

  • Chapter 1: Instructions
    • THE HUMAN EQUATION, INC. - TERMS OF USE
      • Page 1, 2
  • Course Objectives
  • Chapter 2: Introduction
    • Page 3, 4, 5, 6
  • Chapter 3: Understanding the Basic Communication Models
    • Page 7
    • The Five-Step Communication Model
      • Page 8, 9
    • Applying the Communication Model
      • Page 10
    • Communication Failure
      • Page 11
    • Encoding Failure
      • Page 12
    • Channeling Failure
      • Page 13
    • Communicating Successfully
      • Page 14, 15
    • Analyzing Interactions
      • Page 16
    • Determining Meaning
      • Page 17
    • Assigning Significance
      • Page 18
    • Accepting the Message
      • Page 19
    • Responding
      • Page 20
    • Adopting Successful Communication Strategies
      • Page 21, 22, 23
  • Chapter 4: Barriers to Effective Communication
    • Page 24
    • Moving Toward, Not Away
      • Page 25
    • Barriers to Effective Communication: Frame of Reference
      • Page 26
    • Overcoming Barriers: Frames of Reference
      • Page 27
    • Communication Barriers: Cultural Gaps
      • Page 28, 29
    • Barriers to Effective Communication: Language Differences
      • Page 30
    • Overcoming Language Differences
      • Page 31
    • Consider the following scenario:
      • Page 32, 33
  • Chapter 5: Listening Skills
    • Page 34
    • The Importance of Listening Well
      • Page 35
    • Listening Behaviors
      • Page 36, 37
    • Listening v. Hearing
      • Page 38, 39
    • Developing Active Listening Skills
      • Page 40, 41, 42, 43, 44, 45
    • Obstacles to Listening Skills
      • Page 46, 47
    • Inappropriate Body Language
      • Page 48, 49
    • The Importance of Listening
      • Page 50, 51
  • Chapter 6: Communicating with Residents
    • Page 52
    • Case Study: Assessment for Parking Lot Resurfacing
      • Page 53
    • Using the Explanation Model
      • Page 54, 55, 56, 57, 58
    • Using the Agreement Model
      • Page 59
    • Reinforcing Agreement
      • Page 60, 61
    • The Closure Model
      • Page 62, 63, 64
    • The Reservation/Doubt Model
      • Page 65
    • Elements of the Reservation/Doubt Model
      • Page 66
    • Reassuring Doubters
      • Page 67
    • Now Substantiate
      • Page 68
    • The Benefits of the Reservation/Doubt Model
      • Page 69, 70
    • Question/Confusion/Conflict Model
      • Page 71
    • The Question/Confusion/Conflict Model
      • Page 72
    • Rephrasing
      • Page 73
    • Why Rephrase?
      • Page 74
    • The Value of Rephrasing
      • Page 75
    • Validating the Communication
      • Page 76
    • Creating an Agreeable Mindset
      • Page 77
    • Forcing Yourself to Listen Carefully
      • Page 78
    • Giving Yourself Some Time
      • Page 79
    • The Art of Rephrasing
      • Page 80, 81
    • Answer/Clarify
      • Page 82
    • Handling Confusion Ineffectively
      • Page 83
    • Handling Confusion Effectively
      • Page 84
    • The Mirror Effect
      • Page 85
    • Responding to Conflict
      • Page 86, 87
    • Minimizing Conflict
      • Page 88
    • Minimize With Alternatives
      • Page 89, 90
    • Minimize With Compromise
      • Page 91
    • Recognizing and Responding to the Communication Situation
      • Page 92, 93, 94, 95, 96
  • Chapter 7: Conclusion
    • Page 97, 98
  • Chapter 8: Time to Review
    • Page 99






Student Benefits

Students and employees who take the Communication Skills for Condominium Association Leaders course will enjoy:

 Course FeaturesIncludedComments
 
HRCI Recertification Credits
 
0.00 HRCI Recertification Credit(s).
 
SHRM PDC Credits
 
0.00 SHRM PDC Credit(s).
 
CAM Credits
 
1.00 CAM Credit(s).
 
Florida Bar CLE Recertification Credits
 
0.00 Florida Bar CLE Recertification Credit(s).
 
Florida Bar CLE Ethics Recertification Credits
 
0.00 Florida Bar CLE Ethics Recertification Credit(s).
 
State Bar of Georgia CLE Recertification Credits
 
0.00 State Bar of Georgia CLE Recertification Credit(s).
 
State Bar of Georgia CLE Ethics Recertification credits
 
0.00 State Bar of Georgia CLE Ethics Recertification credit(s).
 
FL CE 2-20 Credits
 
0.00 FL CE 2-20 Credit(s).
 
Unlimited 1 Year Access
 
The Human Equation's courses may be accessed and reviewed as many times as you wish even after completion.
 
90 Days Money Back Guarantee
 
The course must not be completed.
 
Friendly and Knowledgeable Customer Service
 
M-F from 8:00am to 4:30pm.
 
Table of Contents
 
Allows you to jump directly to slides and chapters that you have already viewed.
 
Pictures/Illustrations
 
71 pictures/illustrations.
 
Interactive Learning Activities
 
14 interactive learning activities.
 
Audio Narration
 
84 audio narrations.
 
Supporting Documents
 
0 supporting documents.
 
Case laws
 
1 case laws.
 
Definitions
 
4 definitions.
 
Questions and Answers
 
3 questions and answers.
 
Video Clips
 
0 video clips.
 
Practice Quiz
 
0 practice true or false questions and 0 practice multiple choice questions.
 
Scored Exam
 
0 exam true or false questions and 0 exam multiple choice questions.
 
Printable Certificate
 
The certificate contains your name, completion date, and the certification organization's ID which you will need to claim your credit(s).
 
Customizable Settings
 
Adjustable font sizes and sounds.
 
Automatic Bookmarking
 
Simply close the course when you are done and it will reopen on the last visited page on your next session.
(To see if you have the necessary technical requirements, visit our browser detection page.)

Training Manager Benefits

Managers and supervisors who purchase The Human Equation's courses to train their employees will enjoy:

 Learning Management System FeaturesIncludedComments
 
Convenient User Creation and Management
 
Hierarchy-tree based management
 
Reporting
 
Downloadable spreadsheets.
 
Course Scheduling
 
Customizable start dates and due dates.
 
Automated Email Reminders
 
Due date reminders.
 
Convenient Course Assignments
 
Single or multiple user course assignments.
 
Customized Learning Environment
 
The Human Equation's Learning Management System is customizable to match your organization's look and feel.
 
Enterprise Discounts
 
Significant wholesale discounts available for enterprises.