Communication: Effective Workplace Skills, Online Training Format

SKU: 408

Communication: Effective Workplace SkillsThe 21st century workplace continues to undergo profound changes, changes that will affect employees at all levels of an organization: ever-increasing global competition; flattening management hierarchies; and greater emphasis on teamwork and team-based projects. These changes reflect constantly evolving information technology, the growth of new work environments, the widening diversity of the workforce, and the increasing prominence of a knowledge-based economy. In this dynamic business climate, strong communication skills within organizations and with customer and colleagues are necessary if an organization is to flourish.

This course teaches those communication skills required of business professionals throughout organizations.  Learners gain an understanding of the fundamentals of communication and are taught how to master the techniques and practices that are hallmarks of powerful and effective business communication.

Business Professionals

60 minutes

To teach business professionals the fundamentals of effective and ethical communication.

After completing this course, the learner will be able to:

  • identify changes in the workplace that have increased the importance of communication skills in business;
  • define and describe the process of communication;
  • recognize barriers to interpersonal communication and the importance of overcoming them;
  • analyze the flow of communication in organizations, both the barriers to communication and the methods for overcoming them; and
  • identify the goals of ethical business communication and the tools for communicating ethically and effectively.

If you're not completely satisfied with the quality of our courses, we will refund your money - guaranteed. Click here for detailsTOPICS COVERED

  1. Conditions Affecting Workplace Communications
  2. The Five-Step Communication Process
  3. Recognizing and Overcoming Barriers to Interpersonal Communication
  4. Internal and External Communication Functions throughout Organizations
  5. Oral and Written Communications
  6. Downward, Upward, and Horizontal Information Flows
  7. Standards and Practices for Ethical Business Communications


This program has been approved for 1.00 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.  For more information about certification or recertification, visit the HR Certification Institute homepage at

(The use of this seal is not an endorsement by the HR Certification Institute of the quality of this program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.)

The Human Equation is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

Communication: Effective Workplace Skills

Table of Contents

  • Chapter 1: Instructions
    • Page 1
  • Course Objectives
  • Chapter 2: Introduction
    • Page 2, 3
    • The Changing Workplace
      • Page 4
  • Chapter 3: Communication: A Five Step Process
    • Page 5
    • Step One: The Idea
      • Page 6
    • Step Two: Giving the Idea Form
      • Page 7
    • Step Three: Channeling the Idea
      • Page 8
    • Step Four: Understanding the Message
      • Page 9
    • Step Five: Giving and Getting Feedback
      • Page 10
    • Chapter Review
      • Page 11, 12
  • Chapter 4: Recognizing and Overcoming Communication Barriers
    • Page 13
    • Barriers to Understanding
      • Page 14
    • Frames of Reference
      • Page 15, 16, 17, 18
    • Language Barriers
      • Page 19, 20
    • Language Barriers: Writing
      • Page 21
    • Overcoming Language Barriers: Writing
      • Page 22, 23, 24
    • Overcoming Distractions
      • Page 25
    • Anticipating
      • Page 26
    • Listening
      • Page 27, 28
    • Allowing Feedback
      • Page 29, 30
    • Chapter Review
      • Page 31, 32, 33
  • Chapter 5: Communication throughout Organizations
    • Page 34, 35, 36
    • Business Communications
      • Page 37
    • Oral vs. Written Communication
      • Page 38
    • Advantages of Oral Communication
      • Page 39
    • Disadvantages of Oral Communication
      • Page 40
    • Advantages of Written Communication
      • Page 41
    • Disadvantages of Written Communication
      • Page 42
    • Learning Activity - Chapter Review
      • Page 43, 44
  • Chapter 6: Communication Flow in Organizations
    • Page 45
    • Advantages of Smooth Communication Flow
      • Page 46, 47, 48, 49
    • Formal Communication Flows in Organizations
      • Page 50
    • Downward Flow of Information
      • Page 51, 52
    • Upward Flow of Information
      • Page 53, 54, 55
    • Horizontal Flow of Information
      • Page 56, 57
    • Horizontal Flow Obstacles
      • Page 58
    • Horizontal Flow of Information
      • Page 59, 60
    • Informal Flow of Information
      • Page 61
    • Informal Communications
      • Page 62, 63
    • Learning Activity - Chapter Review
      • Page 64, 65, 66
  • Chapter 7: Ethical Communication in the Workplace
    • Page 67, 68, 69, 70
    • Ethical Communications Practices
      • Page 71
    • Chapter Review
      • Page 72, 73
  • Chapter 8: Conclusion
    • Page 74, 75
  • Chapter 9: Time to Review
    • Page 76
  • Exam (multiple choice)

Student Benefits

Students and employees who take the Communication: Effective Workplace Skills course will enjoy:

 Course FeaturesIncludedComments
HRCI Recertification Credits
1.00 HRCI Recertification Credit(s).
SHRM PDC Credits
1.00 SHRM PDC Credit(s).
CAM Credits
0.00 CAM Credit(s).
Florida Bar CLE Recertification Credits
0.00 Florida Bar CLE Recertification Credit(s).
Florida Bar CLE Ethics Recertification Credits
0.00 Florida Bar CLE Ethics Recertification Credit(s).
State Bar of Georgia CLE Recertification Credits
0.00 State Bar of Georgia CLE Recertification Credit(s).
State Bar of Georgia CLE Ethics Recertification credits
0.00 State Bar of Georgia CLE Ethics Recertification credit(s).
FL CE 2-20 Credits
0.00 FL CE 2-20 Credit(s).
Unlimited 1 Year Access
The Human Equation's courses may be accessed and reviewed as many times as you wish even after completion.
90 Days Money Back Guarantee
The course must not be completed.
Friendly and Knowledgeable Customer Service
M-F from 8:00am to 4:30pm.
Table of Contents
Allows you to jump directly to slides and chapters that you have already viewed.
47 pictures/illustrations.
Interactive Learning Activities
16 interactive learning activities.
Audio Narration
60 audio narrations.
Supporting Documents
0 supporting documents.
Case laws
1 case laws.
11 definitions.
Questions and Answers
11 questions and answers.
Video Clips
0 video clips.
Practice Quiz
0 practice true or false questions and 0 practice multiple choice questions.
Scored Exam
2 exam true or false questions and 8 exam multiple choice questions.
Printable Certificate
The certificate contains your name, completion date, and the certification organization's ID which you will need to claim your credit(s).
Customizable Settings
Adjustable font sizes and sounds.
Automatic Bookmarking
Simply close the course when you are done and it will reopen on the last visited page on your next session.
(To see if you have the necessary technical requirements, visit our browser detection page.)

Training Manager Benefits

Managers and supervisors who purchase The Human Equation's courses to train their employees will enjoy:

 Learning Management System FeaturesIncludedComments
Convenient User Creation and Management
Hierarchy-tree based management
Downloadable spreadsheets.
Course Scheduling
Customizable start dates and due dates.
Automated Email Reminders
Due date reminders.
Convenient Course Assignments
Single or multiple user course assignments.
Customized Learning Environment
The Human Equation's Learning Management System is customizable to match your organization's look and feel.
Enterprise Discounts
Significant wholesale discounts available for enterprises.