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Communicating Interpersonally: Mastering the Fundamentals of Interpersonal Communication Ed.1, Online Training Format

SKU: 578
$19.00

Communicating Interpersonally: Mastering the Fundamentals of Interpersonal CommunicationExcelling in any sport requires mastering the fundamentals, and the same is true of interpersonal communication skills. While the context of communication situations varies, there are certain fundamental skills that all effective communicators master, including the ability to defuse arguments, overcome doubts, and reach agreement.

Based on the premise that the best communicators take 100 percent responsibility for understanding what others are saying and 100 percent responsibility for making themselves understood, this online course defines the communication techniques called for in different situations. Using a combination of clear explanations and scenarios based on actual workplace situations, the course teaches the practical skills that are essential for becoming an effective communicator and achieving professional success.

TARGET AUDIENCE:
Business Professionals

TIME TO COMPLETE:
120 minutes

PURPOSE:
To teach individuals the fundamental skills of interpersonal communication that are essential for personal and professional success.

LEARNING OBJECTIVES:
After completing this course, the learner will be able to:

  • identify the basic principles of effective interpersonal communication that are essential for personal and professional success;
  • avoid and defuse arguments by using appropriate communication skills;
  • employ techniques for softening one's demeanor in an effort to become a more effective communicator;
  • recognize and apply proactive modes of communication, including the Explanation Model, the Agreement Model, and the Closure Model; and
  • recognize and apply reactive modes of communication, including the Query Model, the Reservation/Doubt Model, and the Question/Confusion/Conflict Model.



If you're not completely satisfied with the quality of our courses, we will refund your money - guaranteed. Click here for detailsTOPICS COVERED:

  1. Why Interpersonal Communication Skills Matter
  2. The Fundamentals of Interpersonal Communication
  3. Avoiding and Defusing Arguments
  4. Adopting SOFTENING Techniques
  5. Using Proactive Modes of Communication
  6. Using Reactive Modes of Communication



ACCREDITATION
HRCI logo HR CERTIFICATION INSTITUTE
This program has been approved for 2.0 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, visit the HR Certification Institute homepage at www.hrci.org.
(The use of this seal is not an endorsement by the HR Certification Institute of the quality of this program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.)

SHRM logo SOCIETY FOR HUMAN RESOURCE MANAGEMENT
The Human Equation is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 2.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.



Communicating Interpersonally: Mastering the Fundamentals of Effective Communication

Table of Contents

  • Chapter 1: Instructions
    • Page 1
  • Course Objectives
  • Chapter 2: Introduction
    • Page 2
    • Introduction
      • Page 3, 4
  • Chapter 3: Identifying and Internalizing the Fundamentals
    • Page 5
    • Identifying the Fundamentals
      • Page 6
    • The Importance of Fundamentals
      • Page 7
    • Interpersonal Communication Skills
      • Page 8
    • Communication Basics
      • Page 9
    • Scenario: An Instance of Misunderstanding
      • Page 10
    • A Misunderstanding: Part 2
      • Page 11
    • A Misunderstanding: Part 3
      • Page 12
    • A Misunderstanding: Part 4
      • Page 13
    • A Misunderstanding: Part 5
      • Page 14
    • A Misunderstanding: Conclusion
      • Page 15
    • Low Quality Communication
      • Page 16
    • The Basic Rule of Effective Communication
      • Page 17, 18
  • Chapter 4: The Basic Elements of Communication
    • Page 19, 20, 21
    • Mastering the Fundamentals
      • Page 22
    • Avoiding Defensiveness in Communicating
      • Page 23
    • How Can I Win An Argument?
      • Page 24
    • Techniques for Avoiding and Defusing Arguments
      • Page 25, 26, 27, 28
    • Practice, Practice, Practice
      • Page 29, 30
    • Mirroring
      • Page 31, 32
    • Gaining Control by Relinquishing Control
      • Page 33, 34
    • Communicating in Challenging Situations
      • Page 35, 36
    • Make it a Win-Win
      • Page 37, 38, 39
    • Softening One’s Image
      • Page 40
    • S: Smile
      • Page 41
    • O: Open Posture
      • Page 42
    • F: Forward Lean
      • Page 43
    • T: Touch
      • Page 44
    • E: Eye Contact
      • Page 45
    • N: Nodding
      • Page 46
    • The Proper Use of Softening Skills
      • Page 47, 48, 49, 50
  • Chapter 5: Proactive Modes of Verbal Communication
    • Page 51
    • The Explanation Model
      • Page 52, 53, 54, 55
    • The Agreement Model
      • Page 56
    • The Agreement Model: Reinforcing the Right Way
      • Page 57
    • The Agreement Model: Reinforcing the Wrong Way
      • Page 58
    • The Closure Model
      • Page 59
    • Two Steps of the Closure Model
      • Page 60
    • The Closure Model
      • Page 61, 62, 63
  • Chapter 6: Reactive Modes of Verbal Communication
    • Page 64
    • The Query Model
      • Page 65
    • The Query Model: Indirect Probes
      • Page 66
    • The Query Model: Direct Probes
      • Page 67, 68
    • Why Communicate Like This?
      • Page 69
    • Why Don't We Ask More Questions?
      • Page 70, 71
    • The Reservation/Doubt Model
      • Page 72, 73
    • Elements of the Reservation/Doubt Model
      • Page 74
    • The Reservation/Doubt Model: Reassure
      • Page 75
    • The Reservation/Doubt Model: Substantiate
      • Page 76
    • Allaying Further Doubts
      • Page 77, 78, 79, 80
    • The Question/Confusion/Conflict Model
      • Page 81, 82, 83
    • The Question/Confusion/Conflict Model: Validating the Communication
      • Page 84, 85
    • The Question/Confusion/Conflict Model: Creating an Agreeable Mindset
      • Page 86
    • The Question/Confusion/Conflict Model: Forcing Yourself to Listen
      • Page 87, 88
    • The Question/Confusion/Conflict Model: Giving Yourself Time
      • Page 89, 90, 91, 92
    • The Question/Confusion/Conflict Model: The Art of Rephrasing
      • Page 93, 94
    • The Question/Confusion/Conflict Model: Responding to Questions
      • Page 95
    • The Question/Confusion/Conflict Model: Responding to Confusion
      • Page 96, 97
    • The Question/Confusion/Conflict Model: Responding to Conflict
      • Page 98, 99
    • The Question/Confusion/Conflict Model: Responding to Conflict by Minimizing
      • Page 100
    • The Question/Confusion/Conflict Model: Responding to Conflict through Compromise
      • Page 101, 102, 103, 104, 105
  • Chapter 7: Conclusion
    • Page 106
  • Chapter 8: Time for Review
    • Page 107
  • Exam (multiple choice)





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