Communicating Cross-Culturally: Improving Communications in Culturally Diverse Workplaces Ed. 1, Online Training Format

SKU: 416

Communicating Cross-Culturally: Improving Communications in Culturally Diverse WorkplacesAccording to the U.S. Census Bureau, by 2039, the working-age population of the U.S. is projected to be comprised of more minorities than any single-race group. Moreover, globalization has continued, with the number of multinational companies having doubled in the past 20 years. What this means is that businesses and employees in the United States will increasingly come in contact with businesses and employees from many different cultures, and the changing population demographics in the United States will inevitably create a more ethnically diverse American work force.

Because communication styles, managerial approaches, and attitudes toward time and interpersonal relationships stem in part from individuals' cultural backgrounds, communication problems in the workplace are inevitable. Thus, for a modern workplace to function efficiently, employees must achieve a degree of cultural literacy, particularly with regard to how they communicate with one another.

This course defines culture and explains the manner in which culture can affect workplace attitudes and behavior. You will learn how to analyze your own personal culture and how your culture affects your expectations of yourself and others in the workplace, particularly within the context of communication.Most importantly, you will acquire the techniques for correctly reading and responding to workplace behaviors rooted in cultural differences.

Business Professionals

60 minutes

To teach business professionals techniques for improving communications in increasingly diverse workplaces.

After completing this course, the learner will be able to:

  • define culture;
  • recognize different cultural values, as expressed in workplace behavior and work styles;
  • identify the ways in which cultural values influence workplace communication;
  • learn to observe behavior neutrally without forming judgments;
  • recognize cultural differences in forms of nonverbal communication;
  • identify and respond to cross-cultural miscommunications in the workplace; and
  • implement techniques of successful communication across cultures.

If you're not completely satisfied with the quality of our courses, we will refund your money - guaranteed. Click here for detailsTOPICS COVERED

  1. The Definition of Culture
  2. Cultural Values that Shape Workplace Behavior
  3. Hierarchical v. Flat Organizational Structure
  4. Task Orientation v. Relationship Orientation
  5. Process Focus v. Goal Focus
  6. Low-Context Culture v. High-Context Culture
  7. Fixed-Time Orientation v. Flexible-Time Orientation
  8. Humanistic v. Mechanistic Employees
  9. Practicing Flexing Skills in the Workplace
  10. Nonverbal Communication: Oculesics, Haptics, and Proxemics

Cultural Attitudes Inventory

This program has been approved for 1.0 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, visit the HR Certification Institute homepage at
(The use of this seal is not an endorsement by the HR Certification Institute of the quality of this program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.)

The Human Equation is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

Communicating Cross-Culturally: Improving Communications in Culturally Diverse Workplaces

Table of Contents

  • Chapter 1: Instructions
    • Page 1
  • Course Objectives
  • Chapter 2: Introduction
    • Page 2, 3, 4
  • Chapter 3: Defining Culture
    • Page 5
    • Culture and Communication
      • Page 6, 7
    • Culture and Communication: A Case Study
      • Page 8, 9
  • Chapter 4: Cultural Values Explained
    • Page 10
    • Hierarchical v. Flat Organizational Structure
      • Page 11, 12
    • Task-Oriented vs. Relationship-Oriented
      • Page 13
    • Task-Oriented vs. Relationship-Oriented Workplace Culture
      • Page 14
    • Task-Oriented vs. Relationship-Oriented
      • Page 15
    • Process-Focused vs. Goal-Focused
      • Page 16
    • Process-Focused vs. Goal-Focused Workplaces
      • Page 17, 18
  • Chapter 5: The Context of Culture
    • Page 19
    • Low-Context Culture
      • Page 20
    • High-Context Culture
      • Page 21
    • Cultural Context in the Workplace
      • Page 22
    • Case Study: Low- vs. High-Context Cultures
      • Page 23, 24
    • Differing Attitudes toward Time
      • Page 25
    • Fixed Time Orientation
      • Page 26
    • Flexible Time Orientation
      • Page 27
    • Case Study: Fixed vs. Flexible Time Orientation
      • Page 28, 29
    • Your View of Employees
      • Page 30
    • Mechanistic Employees
      • Page 31
    • Humanistic Employees
      • Page 32
  • Chapter 6: Midpoint Quiz
    • Page 33, 34, 35, 36, 37, 38, 39, 40, 41
  • Chapter 7: Flexing Skills
    • Page 42
    • Flexing Skills
      • Page 43
    • Case Study #1
      • Page 44
    • Case Study #2:
      • Page 45
    • Case Study #3:
      • Page 46
    • Case Study #4:
      • Page 47
    • Case Study #5:
      • Page 48
    • Case Study #6:
      • Page 49
  • Chapter 8: Nonverbal Communication
    • Page 50
    • Oculesics: Eye Placement and Movement
      • Page 51, 52
    • Haptics: Hand Placement
      • Page 53, 54, 55
    • Proxemics: Body Placement
      • Page 56, 57, 58
    • Avoiding Generalizations about Cultural Predispositions
      • Page 59
    • Learning Activity: Case Studies in Nonverbal Communication
      • Page 60
    • Case Study #1
      • Page 61
    • Case Study #2
      • Page 62
  • Chapter 9: Conclusion
    • Page 63
    • Conclusion
      • Page 64
  • Chapter 10: Time to Review
    • Page 65
  • Exam (multiple choice)

Student Benefits

Students and employees who take the Communicating Cross-Culturally: Improving Communications in Culturally Diverse Workplaces course will enjoy:

 Course FeaturesIncludedComments
HRCI Recertification Credits
1.00 HRCI Recertification Credit(s).
SHRM PDC Credits
1.00 SHRM PDC Credit(s).
CAM Credits
0.00 CAM Credit(s).
Florida Bar CLE Recertification Credits
0.00 Florida Bar CLE Recertification Credit(s).
Florida Bar CLE Ethics Recertification Credits
0.00 Florida Bar CLE Ethics Recertification Credit(s).
State Bar of Georgia CLE Recertification Credits
0.00 State Bar of Georgia CLE Recertification Credit(s).
State Bar of Georgia CLE Ethics Recertification credits
0.00 State Bar of Georgia CLE Ethics Recertification credit(s).
FL CE 2-20 Credits
0.00 FL CE 2-20 Credit(s).
Unlimited 1 Year Access
The Human Equation's courses may be accessed and reviewed as many times as you wish even after completion.
90 Days Money Back Guarantee
The course must not be completed.
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M-F from 8:00am to 4:30pm.
Table of Contents
Allows you to jump directly to slides and chapters that you have already viewed.
28 pictures/illustrations.
Interactive Learning Activities
10 interactive learning activities.
Audio Narration
55 audio narrations.
Supporting Documents
1 supporting documents.
Case laws
2 case laws.
8 definitions.
Questions and Answers
1 questions and answers.
Video Clips
0 video clips.
Practice Quiz
0 practice true or false questions and 0 practice multiple choice questions.
Scored Exam
0 exam true or false questions and 15 exam multiple choice questions.
Printable Certificate
The certificate contains your name, completion date, and the certification organization's ID which you will need to claim your credit(s).
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Managers and supervisors who purchase The Human Equation's courses to train their employees will enjoy:

 Learning Management System FeaturesIncludedComments
Convenient User Creation and Management
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