The Human Equation's FAQ

Purchasers of enterprise-wide training should contact our sales department by calling us at 1-800-521-9667.

To purchase individual courses, go to http://store.thehumanequation.com. You may click on the tab that will allow you to Browse All Courses or select a Category to narrow your choices. After selecting a course, enter the quantity you wish to purchase and click Add to Cart. When you have made all of your selections, click Checkout Now.

You can now review your purchase, make changes, and enter a discount code during Checkout.

Supply the requested information and click Continue.

On the next page, select the payment method and supply the required information to complete your purchase.

For security reasons, we do not retain your credit card number, so you will need to enter it each time you make a purchase.

To access your training once you are signed in, go to the My Training menu option and select My Courses. Simply click on a course title to launch the course.

If you are purchasing for an enterprise, half the invoice amount is due when the contract is signed; the remaining half must be paid before training is activated. Additional enterprise courses are invoiced in minimum bundles of 10 and placed in the training administrator's pool for assignment.

When purchasing directly from the shopping cart, you may use any of the payment options listed. If you choose to pay by check, your training will become available once we receive payment. You will be notified via email.

All courses are available for individual purchase. Groups of individual courses may be purchased as a suite, such as the PHR/SPHR Recertification Suite. Organizations seeking enterprise-wide training may purchase one or more courses in bundles. Volume discounts are automatically computed during checkout.

Automatic quantity discounts are available when purchasing through the shopping cart. Discounts are as follows:

3-10	11-25	26-50	51-100
10%	15%	20%	25%

Promotional discounts are available in our newsletters and mailings.

Enterprises may also receive volume discounts

We have a Meet or Beat Price Guarantee: We will match or beat a competitor's price. Contact our sales department for more information.

Yes. Typically, once a course is assigned, you will have one year to complete it. After one year, the course will expire, and you will no longer be able to access the course. If you do complete a course within one year, you will have a total of one year, and then an additional 100 days, to access the course.

Sure! We gladly help our enterprise clients set up their training for an administrative fee of $5 per user. Send us the following data in an Excel spreadsheet: each employee's first name, last name, email address, and user designation (employee or manager).

Designated Training Administrators can perform the setup on their own.

Unused courses can be reassigned for a specified renewal term for a 25% administrative fee.

Absolutely. Supply us with your original content, and we can upload it into our courseware. Changes in content, animations, and programming are based on a standard hourly rate. Policies, forms, and documents included in the course can also be customized.

We can also develop an original course for your enterprise.

The Human Equation's Desktop Course Builder permits you to author, design, and publish your learning materials with ease, without any prior programming skills. With less than an hour's training, you can convert pages of text to a learning and communications interface that embodies the best instructional design standards. For more information, please contact us at (800) 521-9667to discuss your options.

The Human Equation, designated an Approved Provider by the HR Certification Institute, offers courses that provide PHR/SPHR/GPHR Certification and Recertification credits. Many of our courses also qualify for Continuing Legal Education credits in Florida and Georgia.

The Human Equation is also a member of The National Association of State Boards of Accountancy (NASBA) Quality Assurance Service Program. Certified Public Accountants can earn Continuing Professional Education (CPE) credits on designated courses.

All of our HR courses are certified for PHR/SPHR/GPHR Recertification credits. Each time you complete a course, you earn a certain number of credits, based on the length of the course and specified in each course description. View the total number of credits you have earned by going to the My Training menu option and selecting My Courses. Then click on the Completed tab and scroll down to see the Total Recertification Credits earned.

After you complete a course, you will get a Certificate of Completion that includes the total credits earned for that course.

Possibly, if the course has been updated. Our tracking system can help you determine if you are eligible to earn HR Certification Institute credits on new editions of our courses. If your certificate does not display the exact edition of the course you completed, then you are likely eligible to take the course again for additional HR Certification Institute credits.

Email us if you need help identifying previous editions taken to determine your eligibility.

If you have already purchased training, or if training has been purchased for you, you should be able to sign in to take your training with a login that has been provided to you. The sign-in area is located on the left of the website. Click Sign In and you will be brought to the login page. Enter your username and password; then click the Sign In button.

To access your training, go to the My Training menu option and select My Courses. Simply click on a title to launch the course.

If you have forgotten your password, click Sign In and you will be brought to the login page. Next, click the Forgot your password? link. You will be prompted to enter your username or email address. Login instructions will be sent to the email address we have on record for you.

The system requirements include:

• Windows Operating System (2000 / XP/ Vista) or Macintosh (OSX - Tiger or higher)
• Sound card with speakers or headphones (optional)
• Mouse or other pointing device
• 56K Internet connection (broadband highly recommended)
• Cookies and Javascript enabled
• Internet Explorer version 6.0 or higher (recommended)
• Firefox 3.0 or higher
• Adobe Acrobat Reader 5.0 or higher (This is necessary to view all forms and documents)
• Adobe Flash version 10 or higher plug-in

View a complete list of course and learning management features.

Once you have accessed your account, choose the Administration option and select User Preferences. Your current information will be displayed. Make any desired changes and select Save Changes when you are finished.

First, check that you have a Flash plug-in installed on your computer (Flash Player is a cross-platform browser plug-in that enables Web users to view and interact with SWF content). Then be sure to disable any popup blockers on your system. If your computer has a highly restrictive firewall, you may also need to adjust it. Check out the System Requirements listed above.

If you are accessing enterprise-distributed training, your organization's network administrator may be able to help you.

Yes. Our Learning Management System tracks the course you are taking and bookmarks your place. If you exit the course before completing it, the next time you sign in, the course will automatically open to the place where you left off during your last session.

Yes. Use the Table of Contents and click on the chapter or section you want to return to. You can also use the Back button to return to a previous page.

Yes. After signing in to your account, go to the My Training menu option and select My Courses. Click on the Completed tab and click on the course you wish to review.

Yes. When you have successfully completed a course, you will receive a Certificate of Completion, which will pop up at the end of the course. To access the certificate at a later date, sign in to your account, go to the My Training menu option, and select My Courses. Click on the Completed tab to access your completed training, select View Details, and open your certificate again. You can print the certificate from any location at any time.

Yes. To access a certificate after completing a course, sign in to your account, go to the My Training menu option, and select My Courses. Next, click on the Completed tab. to access your completed training. Select View All under Details, and open your certificate again. You can print your certificate from any location at any time.

Designated training administrators should have access to their employees' information in the Learning Management System, InSite. There are two main ways for you to view this information.

To view information on select employees, choose the Administration menu option. Select User Hierarchy, which opens a tree that can be expanded to display employee names. Right click on the names of the employees whose information you wish to view. You will then be presented with a contextual menu, offering various pieces of information from each employee's profile, including the status of completed courses.

To view information on a large group of employees: choose the Administration menu option and select Reports. You can run several different reports, but, to ascertain employees' course completion records, select the option for Student Progress Report. You must then choose an entity to make a report, which means that you must select one of the following options:

Company: Select List All Companies and then choose the company name. Group: Select List All Groups and then choose a group name. Manager: Select List All Managers and then choose a manager name. User: Select List All Users and then choose a user name. This report will only show information on a single user.

Certain administrators who have been designated as tracking managers will also receive an email when an employee is approaching a completion deadline.

Yes. As long as the former employee did not begin the course and as long as the course has not yet expired, a training administrator can "unassign" the course from the former employee and assign it to a current employee.

Under the menu option Administration, select User Hierarchy. A tree should appear that can be expanded to display employee names. Right click on the name of the employee whose training you wish to unassign. You will be presented with a contextual menu with various options, including Unassign Courses. When you choose this option, the course(s) you select will go back into the training administrator's course pool for reassignment to another employee.

To receive assistance, you can call 1-800-521-9667 or 954-382-0030 during business hours (8:00 am - 4:30 pm EST) or send an e-mail to .