Establishments granted the right to serve alcohol are closely regulated by the state. When an establishment fails to serve alcohol responsibly, it risks not only the revocation of that right but also costly civil and administrative penalties; in some jurisdictions, employees may even be assessed criminal penalties.  An establishment’s responsible alcohol service program must start with training that informs servers of alcohol’s physical effects, explains the legal issues surrounding alcohol service, and teaches the correct procedures for serving patrons at all levels of intoxication.   Employees must also be trained to respond appropriately to incidents of alcohol intoxication, including knowing how to cut off alcohol service, to distinguish between valid and phony forms of identification, and to provide details for a written report should one be required.  This course addresses all of these topics fully, enabling owners and operators of establishments to implement an effective responsible alcohol service program (Discounts are available for Enterprise Training by calling us at 1-800-521-9667).

TARGET AUDIENCE
All employees of hospitality establishments who have contact with patrons, including servers, bartenders, bussers, barbacks, hosts, and managers.

TIME TO COMPLETE
120 minutes

PURPOSE
To ensure that employees of hospitality establishments know the techniques of responsible alcohol service that enable them to prevent alcohol consumption by underage individuals, over-consumption of alcohol by persons of legal age, and the serving of habitual alcoholics.

LEARNING OBJECTIVES
After completing this course, the learner will be able to:

• identify the conditions under which establishments and their employees become liable for the irresponsible service of alcohol and the legal penalties for doing so;
• recognize and describe the effects of alcohol on the body;
• implement proper procedures for the responsible sale and service of alcohol;
• evaluate patrons to determine their level of intoxication;
• recognize when it may be necessary to check identification to determine whether a patron is of legal age to be served alcohol and follow correct techniques for determining the authenticity of identification;
• recognize and respond appropriately to situations involving intoxicated patrons; and
• provide details for an incident report that documents the establishment's response to various exceptional situations.

TOPICS COVERED

1. Liquor Liability Laws
2. Alcohol and Its Effects on the Body
3. How the Body Metabolizes Alcohol
4. Responsibilities of Alcohol Servers
5. Procedures for Validating Patrons’ Identification
6. Responding to Intoxication Incidents
7. Completing an Incident Report

FORMS INCLUDED

• Incident Report
• Guide for Estimating Blood Alcohol Content